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Development of An Access to Justice Index for Federal Administrative Bodies

Take the Index Challenge!

The INDEX CHALLENGE is a pilot project of the Department of Justice [DOJ]. The project aims to identify practices that increase access to justice in administrative bodies.

Through a series of questions in survey-form, tribunals can use the Index as a self-assessment tool to support service standards. If you take the Challenge, the DOJ will send you results within 5-10 business days.

The information provided is kept confidential.

In the pilot project stage, the DOJ is looking for ten administrative bodies willing to take the Challenge and provide feedback about the survey, including suggestions for improvement.

We encourage you to take the Index Challenge!  

Tribunal Excellence Resource

CCAT’s Tribunal Excellence Resource available here is based on the Council of Australasian Tribunals (COAT) Australia and New Zealand Tribunal Excellence Framework. It was modified by the CCAT’s Tribunal Excellence Committee for use tribunals in Canada. The Committee sought feedback on the modified survey at the CCAT Annual Symposium in 2017, incorporated that feedback and made it available for use in Canada in 2018.

The Tribunal Excellence Resource is intended for tribunal self-assessment. It is designed to measure your tribunal against a framework of eight internationally recognized areas of tribunal excellence: (1) independence, (2) tribunal leadership and management, (3) fair treatment, (4) accessibility, (5) professionalism and integrity, (6) accountability, (7) efficiency and (8) client needs and satisfaction.

The Committee encourages you to use the Tribunal Excellence Resource for your tribunal. The self-assessment framework provided by the Resource can help identify areas for ongoing improvement. You may also find the framework a useful reference for evaluating proposed policies and procedures, business planning and for member education.

The Tribunal Excellence Resource will be updated from time to time, to reflect continuing developments in the tribunal community: for example, tribunal practices for indigenous inclusion and French language services, and incorporating any additional feedback we receive. Please send any comments or suggestions you may have to the Tribunal Excellence Committee at